Service Quality Management In Hospitality Industry
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Service Quality Management In Hospitality Industry

By: Chun-Min Kuo,
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By integrating information technologies into its hospitality education curricula, Taiwan stands not only to stay abreast of societal trends within the industry, but to communicate those trends to trainees with unsurpassed accuracy and efficiency. Thus, with Front Office Operation classes at X University as a model, a multimedia module of instruction has been developed to reinforce positive service attitudes in prospective hospitality students.

Product Details

  • Format:Hardback
  • Edition:2020
  • Publisher:Mahi Publication
  • Language:English
  • ISBN10:978-93-89339-64-2

Product Description

By integrating information technologies into its hospitality education curricula, Taiwan stands not only to stay abreast of societal trends within the industry, but to communicate those trends to trainees with unsurpassed accuracy and efficiency. Thus, with Front Office Operation classes at X University as a model, a multimedia module of instruction has been developed to reinforce positive service attitudes in prospective hospitality students.

About Author

Chun-Min Kuo

Chun-Min Kuo

(Chun-Min Kuo)

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